Returns & Refunds

We hope you will be delighted with your purchase. Still, if you are not completely satisfied, you can return it in an unworn condition as it was received within 28 days of purchase (with all packaging including the shoe box, cardboard inserts and tissue). We will refund the price paid for the product. This will not include postage costs.

Items bought online, collected, and returned to our shop will be refunded online.

To make a return, please complete the enclosed return note and post the goods and note clearly labelled to the address below. We recommend using a tracked service as we will not be liable for goods lost in transit. Alternatively, we are happy to accept web sale returns directly to either store, and our web team will process the refund within a maximum of 3 working days. We will refund the price of the Products in full and email you a Pre-Paid Postal Label.

If you believe an item is faulty, please contact David at ivesshoes@gmail.com before returning the goods with details and photos of the issue. We will email you a pre-paid postal label if necessary. - We only accept returns using this method.

Please note that the above returns policy is valid for online purchases only, and our in-store policy may vary. Please get in touch with our stores directly if you wish to discuss our in-store policies.

What is the return address?

John Ives
29 Thoroughfare
Woodbridge
Suffolk
IP12 1AA

Once your goods are received, a full refund will be processed for the cost of your goods. Please note if goods are returned in a condition we deem unsuitable for re-sale, we reserve the right to impose an appropriate charge.

Should you have any problems or enquiries, please do not hesitate to contact David at ivesshoes@gmail.com or 01394 386393 between the hours of 10.00 to 17.00 Monday to Saturday.